SAP Knowledge Base Article - Public

2793614 - Frequently Asked Questions on Data Protection and Privacy Work Center


Below are frequently asked questions and their answers on Data Protection and Privacy


SAP Cloud for Customer


1. How can you deal with customer data in SAP Cloud for Customer?

There are two ways to deal with customer data in SAP Cloud for Customer. You can anonymize the customer data. This is the process of turning personal data into anonymized information which does not identify an individual. Or you can remove the customer data from SAP Cloud for Customer. There is a standard functionality in the Data Privacy Management work center > Personal Data Removal to remove customer data from Cloud for Customer system after expiration of retention period.

2. When can I remove the data from the system?

Personal data can be removed from the selected account when the relevant data retention period is expired for all data and documents associated with the account.

3. When does the retention period expire?

This retention period is legally required and it varies from country to country. It depends on the organization’s policy or the country’s regulatory authority.

4. How can you maintain the retention periods in your system configuration?

You can find the relevant configuration activities for Data Retention Rules in the Business Configuration > Implementation Projects view. Here you can set one retention period per country. You can configure minimum retention periods per country in order to block data deletion of business partners. This is crucial due to regularity reasons. For example, in some countries it is mandatory that all the details of an individual should be retained by the data controller if a sale was made in the past years.

5. How can personal data to be removed from customer master data in Cloud for Customer?

Customer accounts are master data. Master data is the core data that is essential for operations in a specific business or business unit. If you don't use this data, then the status should be set to obsolete/ not active/ blocked. The status obsolete is a prerequisite to remove data. Then personal data can be removed from Cloud for Customer by going to the Data Privacy Management work center and then Personal Data Removal view. The options allowed for removal are employees, private accounts, contacts, and business partners.

6. How can an account to be set as obsolete in the Customer work center?

You can set an account as obsolete in the Customer work center as follows:

  1. Go to Customer work center
  2. Go to Accounts view
  3. Select the Advanced Search Filter.
  4. Set status to Obsolete
  5. Now search for the ID and system retrieves the record.

7. How can an account to be set as obsolete using Data Workbench?

You need to export the accounts from Data Workbench and then you need to change the status of the accounts as required to: 2 (active), 3 (blocked), or 4 (obsolete).

See Also

What is GDPR & How can SAP Hybris Cloud for Customer help you comply with GDPR

Data Privacy Management in SAP C4C

Manage Data Privacy

2185206 - Unable to Delete Master Data or Transactional Data


FAQ, DSGVO, EU-DSGVO, Kunden löschen, Interessenten löschen, Geschäftspartner löschen, delete customer data, GDPR , KBA , AP-RC-DP-RAL , Data Privacy: Read Access Logging , How To


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