SAP Knowledge Base Article - Public

2793261 - Error "An unexpected error occurred in SAC Agent. Please contact your administrator" when attempting to create a model based on an Import Connection to SAP Universe using Windows AD Authentication in SAP Analytics Cloud (SAC)

Symptom

The following error occurs when attempting to create a model based on an Import/Acquired Connection to SAP Universe using Windows AD Authentication in SAP Analytics Cloud (SAC):

  • An unexpected error occurred in SAC Agent. Please contact your administrator

 

Environment

  • SAP Analytics Cloud 2019
  • SAP Cloud Connector 2.10.2
  • SAC Agent Version: 1.0.225
  • SAP Business Intelligence Platform BI 4.2 SP4 Patch 5
  • SAP Universe (UNX)
  • Tomcat 7.0.81.0

Reproducing the Issue

  1. Log on SAP Analytics Cloud tenant
  2. Create an Import Connection to SAP Business Intelligence Platform Universe using Window AD Authentication
  3. The connection is successfully created and saved
  4. Create a model and choose the above connection
  5. It returns with the error "An unexpected error occurred in SAC Agent. Please contact your administrator", and the list of available universes is not presented.
  6. Change the above Import Connection to use Enterprise Authentication.
  7. The model can be successfully created.

Cause

This issue is currently under investigation by Development.

Resolution

This issue is currently under investigation by Development.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, BO , BI, BIP , Kerborse, Active Directory, UNX , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem

Product

SAP Analytics Cloud 1.0