HR Managers are having application errors when trying to Opt-out for other employee's enrolled Benefits.
This does not happen when Admins perform the action or HR do it to own benefit enrollment.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
- SAP SuccessFactors Employee Central
- SAP SuccessFactors Employee Central - Global Benefits
Reproducing the Issue
1. Login to the system as HR
2. Go to Employee File > Benefits > View the Enrolled Benefits
3. Click on Opt Out button.
Application error occurs and unable to proceed on this action.
This is caused by a missing permission when you make BenefitEmployeeOptoutRequests object as Secured.
Since for each Opt-out action, the Benefit Employee Opt out request is created, a permission must be granted.
Grant permission to the BenefitEmployeeOptoutRequests object.
fingerprint=38ab180fa3ae104e1e9c5ac1bb02ccfc309156f0, 38ab180fa3ae104e1e9c5ac1bb02ccfc309156f0, Opt-out, opt out, application error opt-out, global benefits , KBA , LOD-SF-EC-GBF , Global Benefits , Problem