SAP Knowledge Base Article - Public

2793137 - Application Error on Benefit Opt-out

Symptom

HR Managers are having application errors when trying to Opt-out for other employee's enrolled Benefits.

This does not happen when Admins perform the action or HR do it to own benefit enrollment.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors Employee Central
  • SAP SuccessFactors Employee Central - Global Benefits

Reproducing the Issue

1. Login to the system as HR

2. Go to Employee File > Benefits > View the Enrolled Benefits

3. Click on Opt Out button.

Application error occurs and unable to proceed on this action.

Cause

This is caused by a missing permission when you make BenefitEmployeeOptoutRequests object as Secured.

Since for each Opt-out action, the Benefit Employee Opt out request is created, a permission must be granted.

Resolution

Grant permission to the BenefitEmployeeOptoutRequests object.

Opt-out.jpg

See Also

Global Benefits Handbook

Keywords

fingerprint=38ab180fa3ae104e1e9c5ac1bb02ccfc309156f0, 38ab180fa3ae104e1e9c5ac1bb02ccfc309156f0, Opt-out, opt out, application error opt-out, global benefits , KBA , LOD-SF-EC-GBF , Global Benefits , Problem

Product

SUCCESSFACTORS BIZX CORE 1905