SAP Knowledge Base Article - Public

2793037 - The RMK instance is on different Datacenter than the RCM instance - Recruiting Marketing

Symptom

 The RMK instance is on a different Datacenter than the RCM instance

Environment

  • SAP SuccessFactors Recruiting Marketing 
  • Rx integration 

Resolution

Technically, it's not an issue. You can connect any RCM instance from any datacenter to any RMK instance no matter the Datacenter, you just have to use the right urls in provisioning and pick the right datacenter in Command Center / Site setup / SSO.

The recommendation however is to connect a preview RCM instance to a stage RMK instance and a production RCM instance to a production RMK instance as a mismatch in version will cause issues with the integration (RMK wrapper might not load for example hereby causing RMK resources to be unavailable in bizx (Advanced analytics, Source tracker...)

Using an RMK stage instance to implement a productive RMK site cannot work at all since the site cannot be indexed and mails will not be sent from it to name but a few restrictions.

If an instance is provisioned on the wrong environment (stage instead of prod), this should be corrected by the provisioning team via the customer's Sales Representative as per KBA 2555726 - RMK Instance is not Created

See Also

2539024 - Error: "Please configure RMK datacenter URL in Provisioning" when clicking RMK dashboard

Keywords

datacenter, RCM, RMK, command, center, server , KBA , LOD-SF-RMK-INT , Integrations with RCM, SSO, MOB, ONB etc , Problem

Product

SAP SuccessFactors Recruiting all versions