SAP Knowledge Base Article - Public

2792666 - "An unknown server error has occurred during testing the connection" received while enabling Foundation Import in Super Admin

Symptom

Partner is trying to activate Foundation Import in Super admin but getting error message as : An unknown server error has occurred during testing the connection

Reproducing the Issue

This issue is faced recefically while connecting Dc12.
Navigate to Super admin => Features => Foundation Import
Provide all details and define SFTP Host Address as :  sftp012.successfactors.eu:22
Give password and click on Test Connection or Test File Put permission or click Activate
Error message is thrown and feature is not activated.

Cause

Incorrect SFTP URL

Resolution

This Issue occcurred specifically while connecting to DC12.
Instead of Using : sftp012.successfactors.eu:22   , use : sftp-int.rot.od.sap.biz:22  in SFTP Host Address

Please note , while accessing SFTP 12 from Browser , you should continue to use :sftp012.successfactors.eu however while connecting from Super admin : sftp-int.rot.od.sap.biz:22  is required.

Keywords

Foundation Import ; SFTP connection issue ; sftp-int.rot.od.sap.biz:22 ; sftp012.successfactors.eu:22 ; Unknown server error ; SFTP Failure ; foundation Import failure , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem

Product

SAP SuccessFactors Onboarding ; SAP SuccessFactors Onboarding 1511 ; SAP SuccessFactors Onboarding 1602 ; SAP SuccessFactors Onboarding 1605 ; SAP SuccessFactors Onboarding 1608 ; SAP SuccessFactors Onboarding 1611 ; SAP SuccessFactors Onboarding 1702 ; SAP SuccessFactors Onboarding 1705 ; SAP SuccessFactors Onboarding 1708 ; SAP SuccessFactors Onboarding 1711 ; SAP SuccessFactors Onboarding 1802 ; SAP SuccessFactors Onboarding 1805 ; SAP SuccessFactors Onboarding 1811 ; SAP SuccessFactors Onboarding 1902 ; SUCCESSFACTORS ONBOARDING 1905 ; SUCCESSFACTORS ONBOARDING 1908 ; SuccessFactors Onboarding 1305 ; SuccessFactors Onboarding 1308 ; SuccessFactors Onboarding 1311 ; SuccessFactors Onboarding 1402 ; SuccessFactors Onboarding 1405 ; SuccessFactors Onboarding 1408 ; SuccessFactors Onboarding 1411 ; SuccessFactors Onboarding 1502 ; SuccessFactors Onboarding 1505 ; SuccessFactors Onboarding 1508