SAP Knowledge Base Article - Public

2792559 - Error code: 220 Unable to initiate background check. Reason: Password is expired when initiating Background Check - Recruiting Management

Symptom

When attempting to initiate background check for candidates I receive the error: "Error code: 220 Unable to initiate background check. Reason: Password is expired."

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Access a Job Requisition;
  2. Go to the Background check status and open an applicant;
  3. Click in Take Action -> Initiate Background Check;
  4. Notice that the error appears on the top of the screen with the message: "Error code: 220 Unable to initiate background check. Reason: Password is expired."

Cause

This is happening because the password on First Advantage should be changed every 60 days.

Resolution

As per the Background Check with Recruiting guide states that the prerequisite for Background Check with First Advantage is to have the Xchange password changed every 60 days.

Please check this information on the guide by clicking here.

See Also

2533326 - Configuring Background Check with First Advantage - Recruiting Management

Keywords

KBA , LOD-SF-RCM-INT , Integrations & Intelligent Services , Problem

Product

SAP SuccessFactors Recruiting all versions