When attempting to initiate background check for candidates I receive the error: "Error code: 220 Unable to initiate background check. Reason: Password is expired."
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Access a Job Requisition;
- Go to the Background check status and open an applicant;
- Click in Take Action -> Initiate Background Check;
- Notice that the error appears on the top of the screen with the message: "Error code: 220 Unable to initiate background check. Reason: Password is expired."
This is happening because the password on First Advantage should be changed every 60 days.
As per the Background Check with Recruiting guide states that the prerequisite for Background Check with First Advantage is to have the Xchange password changed every 60 days.
Please check this information on the guide by clicking here.
KBA , LOD-SF-RCM-INT , Integrations & Intelligent Services , Problem