SAP Knowledge Base Article - Public

2792455 - "The default SAML IDP cannot be initialized" happens when tried to open LMS through BizX

Symptom

Trying to open Learning though BizX and system is showing the error: The default SAML IDP cannot be initialized. Please double check the settings in the SAML configuration. Error message:https://<datacenter>/idp/samlmetadata?company=<companyID>;org.opensaml.saml2.metadata.provider.MetadataProviderException: Error retrieving metadata from <datacenter>/idp/samlmetadata?company=<companyID>.

Environment

  • SAP SuccessFactors HCM Suite
  • SAP SuccessFactors Learning Management System

Reproducing the Issue

  1. Login in SuccessFactors;
  2. Open Learning Module in HomePage;
  3. The error The default SAML IDP cannot be initialized. Please double check the settings in the SAML configuration. Error message:https://<datacenter>/idp/samlmetadata?company=<companyID>;org.opensaml.saml2.metadata.provider.MetadataProviderException: Error retrieving metadata from <datacenter>/idp/samlmetadata?company=<companyID> is being shown

Resolution

Open an incident with Support SAP with the information below:

  • CompanyID:
  • Data center:
  • Support Access:

The operations team will be engaged to analyse the cause of the message.

Note: SAP Support should analyze Internal Memo session.

Keywords

issue to open LMS, SAML error, LMS failed to open in bizx , KBA , LOD-SF-PLT-LIS , Log In Issues due Data Center Outages , LOD-SF-LMS , Learning Management System , Problem

Product

SAP SuccessFactors HCM Suite all versions ; SAP SuccessFactors Learning all versions