SAP Knowledge Base Article - Public

2792195 - You are Faced with The Error : "Cannot be Erased Due to Personalized Opportunity" When Trying to make data anonymous

Symptom

You cannot delete a personnalized Opportunity

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales workcenter.
  2. Go to the Opportunities view.
  3. Select ABC (ABC represents a personalised Opportunity you want to delete).
  4. Actions > Delete

Results : You are faced with an error message : Cannot be erased due to personalized Opportunity

Deletion is prevented

Cause

Depersonalized objects like opportunity, quote, or contract do not allow further changes nor deletion.

Resolution

This is the designed behaviour of the system. Currently there is no plan to change the latter.

Keywords

depersonnalize, contact. , KBA , LOD-CRM-OPP , Opportunity Management , Problem

Product

SAP Cloud for Customer add-ins all versions