SAP Knowledge Base Article - Public

2792092 - How to edit return reason for new Return to Supplier

Symptom

You want to add customized return reasons for new Return to Supplier document.

You want to know where to edit it.

Reproducing the Issue

  1. Go to Purchase Requests and Orders work center.
  2. Go to New Return to Supplier under Common Tasks section.
  3. Select Inbound Delivery Items and click on "Next".
  4. In the Edit Return to Supplier step, under items tab, you want to add new reasons for return in the dropdown value list.

Cause

You need to edit the new return reason from Business Configuration work center.

Resolution

Follow the steps:

  1. Go to Business Configuration work center.
  2. Go to Overview view.
  3. Select "Activities" from the dropdown.
  4. Search for activity "Return Reason Code".
  5. Click on "Add Row".
  6. You can delete and add new reasons for return start with Z, and edit your customized description.

Then if you create new Return to Supplier, the customized reasons will show in the value list.

Keywords

Return to Supplier, Return Reason , KBA , AP-RTS-RTS , Return To Supplier , Problem

Product

SAP Business ByDesign all versions