SAP Knowledge Base Article - Public

2791817 - Drop-down Picklist Field Shows Unavailable - ONB


  • The pick list values are missing from the dropdown panel.
  • In Onboarding, the picklist values are not coming up in the panel and are blank.
  • In SAP SuccessFactors Onboarding, when previewing in a panel, pick list values are not poplulating or show as unavailable.


SAP SuccessFactors Onboarding


The login id being used for the API Authentication User may not have the correct permissions.


  • Check SF_ BizX_Connection in SuperAdmin > Feature > Activate Feature
  • Try using different user id for the API Authentication User
  • Login to Onboarding > Settings > Features > PickListCache > Refresh Cache


SF, Success Factors, ONB, on boarding, OBD, not appearing, gone , KBA , LOD-SF-OBD-PAN , Panels, Panel Designer , Problem


SAP SuccessFactors Onboarding all versions