SAP Knowledge Base Article - Public

2791564 - Fiori: Unable to add Signatures in "My Email Settings"

Symptom

You are unable to add Signatures in "My Email Settings"

Scenario 1:

There is an error "You are not authorized to access UI application /BYD_COD/ServiceOnDemand?Email/COD_User_Email_Settings_QAF.QA.uicomponent"

Scenario 2:

On selecting Edit option under New Email or Replies/Forward, no data available

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Login to RUI/Fiori Client
  2. Go to Settings
  3. Navigate to My Email Settings
  4. You will receive the following error

"You are not authorized to access UI application /BYD_COD/ServiceOnDemand?Email/COD_User_Email_Settings_QAF.QA.uicomponent"

Or

  1. Login to RUI/Fiori Client
  2. Go to Settings
  3. Navigate to My Email Settings
  4. On selecting Edit option under New Email or Replies/Forward, "No data" available

Cause

Scenario 1:

Business User/Role should have the access to Templates Work Center View either under Sales or Service Work Center

Scenario 2:

There are no Signature Templates available under Template Work Center View

Resolution

Scenario 1:

  1. Go to Administrator Work Center
  2. Go to General Settings view
  3. Select the affected Business User/Role
  4. Navigate to Work Center and View Assignment
  5. Add Templates Work center View under Sales or Service Work center
  6. Save and Close

Scenario 2:

  1. Go to Sales or Service Work Center
  2. Go to Templates View
  3. Click on New button
  4. Create a New Template with Usage type as "Signature"

Keywords

Signature, email, settings, template , KBA , LOD-CRM-SC-EML , Email , Problem

Product

SAP Cloud for Customer add-ins all versions