SAP Knowledge Base Article - Public

2791375 - Some attachments may have been deleted as part of entity purge process - Online offer - Recruiting Management

Symptom

When an internal user is accessing the candidate application, then checking on online offer you will see that there's an error saying "Some attachments may have been deleted as part of entity purge process".
Note: Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental

Environment

SAP SuccessFactors Recruiting - All versions

Reproducing the Issue

Step 1: Go to one of the job requisition then select one of the candidate placed in offer status

Step 2: Create an offer letter for the candidate by going to take action -> offer letter -> Select a template then click on next step button
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Step 3: The offer letter will be generated and from here, click on online offer button
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Step 4: Then attached a document
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Step 5: It will prompt another window wherein you need to attach a document. Once you have selected a document click upload and select ok button

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Step 6: Once done uploading the document and send it to the candidate, go back to candidate application to verify if the document has been attached. See the online offer portlet and click on the online offer hyperlink
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Step 7: To reproduce the error, go to another job requisition(s) and follow steps 1 to 5. Once you have reached step 5, you will see the previously attached document is available. Select it by putting a check
mark on user selected then click on delete. Attached another document and send it for another candidate.
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Step 8: Go back to the orignal candidate application previously processed and check the online offer link. You will be able to see the error.
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Cause


There's a backend table which stores the attachments uploaded in offer letters. This backend table is generic for all candidates, so if the recruiter or any other internal users who has access with online offer attachment field,deleted the attached document ,this error will occur.

Resolution

Engineeering team is aware of the defect and there's already a fixed for this case. It will be implemented on b1905

Keywords

Online offer error, Attachment, Deleted attachments, Some attachments may have been deleted as part of entity purge process , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Bug Filed

Product

SAP SuccessFactors Recruiting all versions