SAP Knowledge Base Article - Public

2791346 - Fields don't update and page doesn't save on Payroll Unified Configuration - SuccessFactors Employee Central Payroll

Symptom

You can't select the value on the field "SAP System Configuration" on Payroll Unified Configuration page. Nothing happens after clicking in the dropdown and selecting the value.

Also, after clicking on Save, the page never stops loading and the information is not saved.

Environment

  • SuccessFactors
  • SAP SuccessFactors Employee Central Payroll

Reproducing the Issue

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

  1. Open the page "Payroll Unified Configuration";
  2. Select the country in the left side menu;

    payroll_unified_configuration_1.jpg

  3. On "System Configuration" tab, click on "SAP System Configuration" dropdown and select a value;

    payroll_unified_configuration_2.jpg

  4. Nothing happens after selecting the value. The field is still kept as blank;
  5. Click on save;
  6. Page gets stuck in a loading screen.

Resolution

Perform an Odata Metadata cache refresh.

To do so, check the KBA 2171588 - OData API Metadata Refresh and Export - SuccessFactors.

See Also

Employee Central Payroll using Point-to-Point Integration

Keywords

payroll, unified, configuration, successfactors, success, factors, employee, central, ptp, point, to, integration, stuck, not, loading, saving, url, sap, system, configuration, ecp, configure, instance, unable, dropdown, portlet, auto, populate, auto-populate, , KBA , LOD-SF-INT , Integrations , LOD-SF-INT-MDF , Metadata Framework API (MDF) , LOD-SF-INT-PAY , P2P & Cloud Payroll (EC Payroll) , Problem

Product

SAP SuccessFactors HCM Suite all versions