SAP Knowledge Base Article - Public

2790985 - 1905: Contact Candidate/Offer Letter email templates not displayed as per the selection from RBP Recruiting Email Templates - Recruiting Management


In 1905 release, RBP Recruiting Email Templates is introduced to allow users to control the selection of Contact Candidate email templates and Offer Letter email templates.

You have selected only a few email templates via RBP Recruiting Email Templates.However, once you switch the template language on the email edit page, it shows all available templates regardless of the selection in RBP Recruiting Email Templates. It is supposed to display the selected templates only.


SAP SuccessFactors Recruiting Management (RCM) - b1905 release

Reproducing the Issue

Pre-condition: In Manage Permission Roles, select one email template for Recruiting Email Templates - Contact Candidate Email templates and save the changes.

  1. Go to Contact Candidate page > At first, only one email template is available in the selection pull down
  2. Try switching between the template languages > It shows all templates regardless of the selection in RBP


This is not an expected behavior. Only the selected template should get displayed.


The RCM Engineering team will fix the issue by b1905 patch soon. The patch has been scheduled on 24-May-19.

We will keep posting the latest information in this KBA.


RBP Recruiting Email Templates, Contact Candidate Email templates, Offer Letter email templates, RCM-64355 , KBA , LOD-SF-RCM-ADM , Admin Center, RBP, Permissions and Settings , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem