SAP Knowledge Base Article - Public

2790900 - Live Profile User Information Block not Editable

Symptom

When looking at the People Profile, Live Profile User Information Block cannot be edited.

Environment

  • SuccessFactors Employee Profile
  • SuccessFactors Employee Central

Reproducing the Issue

  1. Log into the instance, while Employee Central is Enabled;
  2. Go to People Profile;
  3. Try to edit fields in the Live Profile User Information Block;
  4. See that they are greyed out;

Cause

 HRIS Sync is enhanced in the following ways to eliminate data discrepancy. If you are an Employee Central user, the fields in the Live Profile UserInformation block in Employee Profile will be read only.

Resolution

 These fields can only be updated by the HRIS Sync process to ensure data consistency. If you are not an Employee Central user, nothing is impacted - that is, as long as you have the correct role-based permissions, you can still edit the information on the Live Profile User Information block in your profile.

Keywords

Cannot Edit Fields, Live Profile Fields Greyed out, Personal Info Fields , KBA , LOD-SF-EC-HRS , HRIS Sync , LOD-SF-EP-PP3 , People Profile (PP3) , Problem

Product

SAP SuccessFactors HCM Core all versions