SAP Knowledge Base Article - Public

2790698 - Error seen when running Report Table (ADHOC) online - finger print error f27e726691abda38e54eb8c2d8906ffb542d26f7

Symptom

When running ADHOC reports see a 404 error, check the logs see the following fingerprint error f27e726691abda38e54eb8c2d8906ffb542d26f7

404 error.png

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

  • SAP SuccessFactors HCM Suite
  • Ad Hoc Reporting

Reproducing the Issue

1. Run ADHOC Report Online

2. See 404 Error Message or f27e726691abda38e54eb8c2d8906ffb542d26f7

Cause

This is being worked on currently by Engineering to establish the root cause and provide a fix.

Resolution

This issue has been resolved

  • Application and Platform Teams were engaged to investigate the issue.
  • Initial investigation suggested DNS configuration to be the cause of the issue, which was later ruled out.
  • A problematic server was identified by the BIZX Team which was restarted to mitigate the issue.
  • Post restart of the server, no errors were identified and the services were restored.

The issue is now resolved.

Keywords

ADHOC Reports not running, f27e726691abda38e54eb8c2d8906ffb542d26f7, ADHOC, Reporting, EXCEL, CSV, Report Table , KBA , LOD-SF-ANA , Analytics & Reporting (Ad Hoc, YouCalc, ORD) , LOD-SF-ANA-ADH , Adhoc Reports & Report Builder , Problem

Product

SAP SuccessFactors HCM Suite all versions