SAP Knowledge Base Article - Public

2789872 - Error: "Product ID 'XXXXX' doesn't exist" While Importing Products With Material Description in Other Languages

Symptom

Your requirement is to import Products with Material Description in other languages. Upon trying to import Products using Data Workbench object Product Other Languages, you receive the processing error:

Product ID 'XXXXX' doesn't exist
(where XXXXX represents the Product ID)

Environment

SAP Cloud for Customer

Reproducing the Issue

1. Go to Data Workbench workcenter
2. Go to Import view
3. Select the radio button for Individual Object
4. Go to Insert tab
5. Go to Standard Object tab
6. Search for the Data Workbench object Product Other Languages
7. Select Download
8. Fill data in the fields
    Example:
    External_Key : AAAAA (where AAAAA represent the External Key for the Product Other Language)
    Product_ID: XXXXX
    Language: EN
9. Material_Description: Example1
10. Save the file
11. Select Next and Browse for the file
12. Select Upload
13. Choose Next
14. Select Import
15. In the Monitor tab, check for the respective Task ID
The records in the file have the Processing Error

Cause

Product is not available in the Products workcenter.

Resolution

To upload the Product with its Material Description in other languages, the Product should exist in your system. Therefore, you have to first upload the Product in the Insert mode using the Data Workbench object: Product. In this case you may choose to import in any one language.

Thereafter, for the same Product ID, if you want to maintain the Material Description in different languages, use the Data Workbench object: Product Other Language in the Insert mode. Ensure that the External ID for each needs to be different from the External Key of the original Product that you uploaded and further, the External ID needs to be different from the External Key of the Other Language as well.

Example for importing the Material Description in two other languages

External_Key : YYYYY (where YYYYY represent the External Key for the Product Other Language)
Product_ID: XXXXX
Language: DE
Material_Description: Beispiel1

External_Key : ZZZZZ (where ZZZZZ represent the External Key for the Product Other Language)
Product_ID: XXXXX
Language: FR
Material_Description: Exemple1

Keywords

Material Description, Other Languages, Product Other Languages, Product , KBA , LOD-CRM-INT-DWB , Data Workbench , Problem

Product

SAP Cloud for Customer add-ins all versions