SAP Knowledge Base Article - Public

2789839 - Application Error appears in SAP Analytics Cloud (SAC) when performing some action in story based on Live Data connection from touch screen

Symptom

  • An application error appears in SAP Analytics Cloud (SAC) when performing some action in story based on Live Data connection from touch screen:
    • Possible Error 1: [Application Error]:Cannot read property 'fireSetSelectedItem' of undefined
    • Possible Error 2: [Application error]: Error: Attempting to get value from invalid JSON object
  • When using touch events to navigate between story hyperlinks very quickly, the following error may randomly occur:
    • this.getParent() isundefined

Environment

  • SAP Analytics Cloud 2019.8.6

Reproducing the Issue

  1. Log on to SAC from one touch screen PC or a 3 screen set-up.
  2. Open a story based on a Live Data connection and then perform some actions.
    => Application Error appears occasionally.

Resolution

This issue is resolved in version 2019.13 or QRC 3.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, Application Error], fireSetSelectedItem, JSON,  undefined, property,  touchscreen,  touch enabled , KBA , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , Problem

Product

SAP Analytics Cloud 1.0