SAP Knowledge Base Article - Public

2789795 - Unknown error when trying to generate token for Instance Pair Wizard


User faces the following error message on Instance Pair Wizard "The application encountered an unknown error"

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


  • SAP SuccessFactors HCM Suite
  • Instance Synchronization Tool

Reproducing the Issue

  1. User goes to Admin Center > searches for Instance Synchronization Wizard 
  2. clicks on Launch the Instance Synchronization Wizard
  3. next screen clicks on Add New Pair
  4. Instance Pair Wizard pop-up
  5. Insert information required and click on Generate Token
  6. Receives the following error:

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  • User do not have the Admin access to MDF OData API permission. (located inside the Permission section Manage Metadata Framework of RBP)
  • Metadata Cache issue.


Go to OData API Metadata Refresh and Export and perform the Refresh Metadata Cache.

In order to Refresh Metadata Cache please follow the steps from KBA 2171588 - OData API Metadata Refresh and Export - SuccessFactors

After you perform the Refresh Metadata Cache please try to generate the token once again.

See Also

KBA 2605062 - Unable to find the target instance in the 'Configuration Sync Wizard' dropdown in the source instance

KBA 2171588 - OData API Metadata Refresh and Export - SuccessFactors


The application encountered an unknown error - Instance Synchronization - Instance pair wizard - generate token error , KBA , LOD-SF-PLT-SYN , Instance Synch , Problem


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