SAP Knowledge Base Article - Public

2789795 - Unknown error when trying to generate token for Instance Pair Wizard

Symptom

User faces the following error message on Instance Pair Wizard "The application encountered an unknown error"

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors HCM Suite
  • Instance Synchronization Tool

Reproducing the Issue

  1. User goes to Admin Center > searches for Instance Synchronization Wizard 
  2. clicks on Launch the Instance Synchronization Wizard
  3. next screen clicks on Add New Pair
  4. Instance Pair Wizard pop-up
  5. Insert information required and click on Generate Token
  6. Receives the following error:

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Cause

  • User do not have the Admin access to MDF OData API permission. (located inside the Permission section Manage Metadata Framework of RBP)
  • Metadata Cache issue.

Resolution

Go to OData API Metadata Refresh and Export and perform the Refresh Metadata Cache.

In order to Refresh Metadata Cache please follow the steps from KBA 2171588 - OData API Metadata Refresh and Export - SuccessFactors

After you perform the Refresh Metadata Cache please try to generate the token once again.

See Also

KBA 2605062 - Unable to find the target instance in the 'Configuration Sync Wizard' dropdown in the source instance

KBA 2171588 - OData API Metadata Refresh and Export - SuccessFactors

Keywords

The application encountered an unknown error - Instance Synchronization - Instance pair wizard - generate token error , KBA , LOD-SF-PLT-SYN , Instance Synch , Problem

Product

SAP SuccessFactors HCM Suite all versions