SAP Knowledge Base Article - Public

2789773 - ???Error encountered in reading the templates??? - Recruiting Management

Symptom

  • Application error when opening some specific area of the system
  • Error encountered in reading the templates when opening Ad-Hoc Reports
  • When starting an Ad-Hoc Report using Recruiting V2 the following application error shows on the screen:

???Error encountered in reading the templates???

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

Scenario 1:

  1. Access the instance and go to Reporting
  2. Go to Ad-hoc Reports and click in "New"
  3. Select "Recruiting V2"
  4. See the error as the screenshot below:

    rep_4.jpg

Scenario 2:

  • Access some area of the system and an application error occurs with the fingerprint=2ea8f56234a12a23282bb6ceff20feaac34eb08d:


app_error.jpg

  • When closing the window, notice the picklist is missing:

picklist_missing.jpg

Scenario 3:

  • You access a Candidate Profile, and you get an application error with the fingerprint=800ffd28003669457ec3cce5f4f3719fc1be8929

Scenario 4:

  • You access a Candidate Profile, and you get an application error with the fingerprint=2c49a4acc773b572ab88db0d65b527a31d3c4501

Cause

This is a defect that generates an application error when there is a picklist that has the Display Order set as "Alphabetical".

Resolution

Important Note: The Engineering Team is currently working on a permanent solution for this error. When a fix is available, this KB article will be updated.

For Scenarios 1, 3, and 4:

  1. Access Provisioning, and go to Recruiting.
  2. On the backend, export and import the templates until you find the template that will give you an error pointing out to a picklist that doesn't exist:


res_2.jpg

  1. Here you will be able to determine which picklist is it.

The workaround to resolve it is:

  1. Once you found out which picklist is the one missing, access Admin Center and search for Picklist Center.
  2. In Picklist Center, search for the picklist and check the picklist Display Order, it will be set as "Alphabetical":


res_3.jpg

  1. Change it to "None" and it will be resolved. You will be able to report again and also import the template successfully.

Keywords

SF, success factors, RCM, error, encountered, reading, ad-hoc, reporting, recruiting, v2, alphabetical, picklist, id, not, exist, application, cannot open access templates, 2ea8f56234a12a23282bb6ceff20feaac34eb08d, 800ffd28003669457ec3cce5f4f3719fc1be8929, 2c49a4acc773b572ab88db0d65b527a31d3c4501 , KBA , LOD-SF-RCM , Recruiting Management , LOD-SF-RCM-REP , Reporting & Analytics, Data Imports & Exports , LOD-SF-RCM-ADM , Admin Center, RBP, Permissions and Settings , Problem

Product

SAP SuccessFactors Recruiting all versions