SAP Knowledge Base Article - Public

2789712 - LMS: Record Learning in scheduled offering not displaying all users

Symptom

The Record Learning Action on Scheduled Offering is not showing the complete list of enrolled users.

Environment

SuccessFactors Learning Management System (LMS)

Reproducing the Issue

1.) Learning
 2.) Scheduled Offering
 3.) Search for the SO ID
 4.) Notice the number of registered users
 5.) Under Actions, click on Record Learning
 6.) Notice that the number of users does not match with the number of registered users

 Compare it to:
 1.) Users
 2.) Tools
 3.) Record Learning Multiple
 4.) Scheduled Offering
 5.) Search for the Scheduled Offering
 6.) Add the completion status
 7.) Next
 8.) Notice that the list of users matches with the number of registered users on the scheduled offering

Cause

The Record Learning action on the Scheduled offering only shows those users who have not "recorded the learning event".

Resolution

The Record Learning action on the Scheduled offering only shows those users who have not "recorded the learning event". The missing users are those who have recorded the learning event already.

For the Record Learning Multiple (Users > Tools), this is not validating the users who has completed record learning.

Keywords

record learning missing users, record learning incomplete users, LRN-56290 , KBA , LOD-SF-LMS-SCH , Scheduled Offerings , Problem

Product

SAP SuccessFactors HCM Core 1902 ; SAP SuccessFactors Learning 1702 ; SAP SuccessFactors Learning 1705 ; SAP SuccessFactors Learning 1708 ; SAP SuccessFactors Learning 1711 ; SAP SuccessFactors Learning 1802 ; SAP SuccessFactors Learning 1805 ; SAP SuccessFactors Learning 1808 ; SAP SuccessFactors Learning 1811 ; SAP SuccessFactors Learning 1902