- Custom SAML SSO has been enabled on the SAP Analytics Cloud system per Enabling a Custom SAML Identity Provider.
- E-mail addresses under Security > Users menu are overwritten with unknown.org domain after the initial login.
- Example e-mail address given in the IdP: <example>@<examplecustomerdomain>.com
- E-mail after login: <example>@unknown.org
- SAP Analytics Cloud
- Custom Identity Provider
SAML Attribute mapping in the identity provider isn't configured properly.
Email is not mapped/passed from custom IDP
Based on what datacenter SAC is running on please check solution in KBA 2519989.
- Perform the attribute mappings carefully, especially taking the case sensitivity into consideration.
- Make sure e-mail is mapped from custom IDP. Like below:
- 2411608 - SAP Analytics Cloud SAML authentication *** Master KBA ***
- How to find User Assistance for SAP Analytics Cloud?
- Have a question? Ask it here on the SAP Community. Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening incidents with SAP Analytics Cloud (Hint: Use component LOD-ANA*)
- SAP Analytics Cloud > Learning > Guided Playlists
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