SAP Knowledge Base Article - Public

2789431 - After enabling custom SAML SSO on the SAP Analytics Cloud system, e-mails are overwritten with domain


  • Custom SAML SSO has been enabled on the SAP Analytics Cloud system per Enabling a Custom SAML Identity Provider.
  • E-mail addresses under Security > Users menu are overwritten with domain after the initial login.
    • Example e-mail address given in the IdP: <example>@<examplecustomerdomain>.com
    • E-mail after login: <example>


  • SAP Analytics Cloud
  • Custom Identity Provider


SAML Attribute mapping in the identity provider isn't configured properly.

Email is not mapped/passed from custom IDP


Based on what datacenter SAC is running on please check solution in KBA 2519989.

  • Perform the attribute mappings carefully, especially taking the case sensitivity into consideration.
  • Make sure e-mail is mapped from custom IDP. Like below:
  • saml_email_cf.png

See Also

Your feedback is important to help us improve our knowledge base.


SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem


SAP Analytics Cloud 1.0