Currently, your end-users must located around the Account Address Geocode to be able to Check-in or Check-out of a planned Visit.
SAP Cloud for Customer
Reproducing the Issue
Go to the visits workcenter.
Go to the Visit view.
Open ABC (ABC represents the Visit you are about to pay, or you just paid to the Customer).
Result: Execution Button (Check-out) is not actionable, as you may be located away from the physical location (address) maintained for this Account.
You are considered out of the check-in range.
Your current Business Configuration limits this realm of action when your device is located away from the Address maintained in the Account Master Data.
To disable the proximity validation of Visits, you may take these steps:
Go to the Business configuration workcenter.
Highlight Your Project
Edit Project Scope
Reach stage 4: Questions
Expand Account and Activity Management
Expand Activity Management
Uncheck the corresponding question to disable proximity validation for visits: "Do you want to validate users’ proximity to Accounts during check-in?"
Please note that there are dependencies within the Visits Questions List. Refer to the pane below the question List in case the mentioned Question is not scopable (grayed out).
The related fields will no longer be visible in the Visits.
proximity validation, check-in, check-out, Longitude field, Latitude field, User Check, User restriction, Visits. , KBA , LOD-CRM-ACT-VST , Visit Planning , Problem