SAP Knowledge Base Article - Public

2789202 - New Hire Activities for Crossboarding - Onboarding

Symptom

After initiate crossboarding activity the new hire activity is created with the information from the actual position instead of the new position.

Environment

SAP SuccessFactors Onboarding - All Versions

SAP SuccessFactors Employee Central - All Versions

Reproducing the Issue

  1. Start the Crossboarding from Employee Central;
  2. In Approve requests Tile (BizX Side), approve this request (if required for your workflow);
  3. In Onboarding, search for the correspondent New Hire activity;
  4. Information related to Job Title / Suggested People, etc.. is showing data from from the current position instead of the new position.

Cause

The system is working as designed, New Hire Activities feature pulls information from UDF object, which is filled with the current information from candidate.

Resolution

The system is working as designed, New Hire Activities feature pulls information from UDF object, which is filled with the current information from candidate. If you need to change that, our  recommendation is to log an enhancement request as described in this KBA: 2302363 - How to Submit An Enhancement Requests for Onboarding

Keywords

Crossboarding; New Hire Activity , KBA , LOD-SF-OBD , Onboarding , Problem

Product

SAP SuccessFactors Onboarding 1811