SAP Knowledge Base Article - Public

2789194 - Intelligent Services Failed to send Update Event - OBD

Symptom

This knowledge Base Article provides an explaination on why Intelligent Services Failed to Update Event within SAP SuccessFactors Onboarding.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Log into On-boarding application
  2. Process any candidate in the Orientation Steps
  3. Notice the AIN field is blank for the selected candidate

See below screenshot:

kba#1.png

Cause

  • Intelligent Services will not update when activity is already hired in EC (Hired flag in OCI = true). 
  • This can happen when the system is configured to have ready to hire after NES. 
  • Updates are disabled since candidate is now hired in the system.

Resolution

  • System is currently working as designed.
  • Please coordinate with your implementation partners should in case you want to modify current configurations.

See attached screenshot:

KBA-AIN-Issue.png

Keywords

Update Events, Intelligent Services, Intergration, Orientation Steps, ReadytoHire, SF, Success Factors, OBD, ONB   , KBA , LOD-SF-OBD-SYS , System Performance, Usability, Errors, Security , LOD-SF-OBD-PAN , Panels, Panel Designer , Problem

Product

SAP SuccessFactors Onboarding all versions