SAP Knowledge Base Article - Public

2789075 - SAP Jam: No Knowledge base articles available

Symptom

I receive a "No Knowledge base articles available" message when accessing the Knowledge Base section in SAP Jam.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP Jam Collaboration

Reproducing the Issue

1. User clicks on the Knowledge Base section from the global navigation bar. 
2. The message is displayed to the user.

KB image.png

Cause

Knowledge Base articles will be displayed in this section based on the content that the user has viewed. e.g. Wikis, Blogs, Knowledge Articles.
Note: There is a 2 hour delay before content will be displayed to the user in this section. 

Resolution

After logging into the SAP Jam instance and viewing some content, the user needs to wait 2 hours before content will appear in the recommended section.

Keywords

KBA , LOD-SF-JAM-KNB , SAP JAM Knowledgebase Issue , LOD-SF-JAM , SAP Jam , Problem

Product

SAP Jam Collaboration all versions