SAP Knowledge Base Article - Public

2788722 - Unable to Edit Custom Profile on Jam Admin

Symptom

  • Admin user dont see an option to edit the Custom Profile fields over Jam Admin side.
  • Missing edit button on Custom Profile page of Jam.

** Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental **

Environment

SAP Jam Collaboration

Reproducing the Issue

  1. Admin user go to Jam Admin settings
  2. Click on Product Setup
  3. Custom Profile
  4. Edit buttom does not show over any of the profile widgets

Example of UI about this page and Edit button location (retrieved from Jam Admin Guide):

2019-05-03_16-04-34.png

Cause

The Jam instance is not on Enterprise edition.

Resolution

In case you want to have the ability to Edit these Custom Profile information, please engage with your Sales/Account representative to get more information on how to upgrade your SAP Jam license.

See Also

KBA  2287664 - Where can I find SAP Jam Edition Specifications

Keywords

unable to edit custom profile - jam - CUB-25430 , KBA , LOD-SF-JAM , SAP Jam , How To

Product

SAP Jam Collaboration all versions