SAP Knowledge Base Article - Public

2788584 - Product List Assignment using Territory is not working

Symptom

You have assigned an Account XYZ to two Territories A and B; in the Perfect Store execution for this Account, you are expecting to find the Product List in the Survey that has Territory A because the Visit is created for Territory A. However you find the Products of another Product List B with Territory B but the same Account XYZ.

Environment

SAP Cloud for Customer

Reproducing the Issue

Prerequisite: a valid Perfect Store scenario; further an Account XYZ, Survey and Product Lists A and B as described in the Symptom section.

  1. Go to the Visits workcenter.
  2. Open the Visit ABC (ABC stands for the Visit that has Territory A).
  3. Click Actions > Perfect Store execution.
  4. Find the Survey in the execution and open it.

Result: You find the Products from both Product Lists A and B.

Cause

The Product List determination is based on the Sales Area, not on the Territory. Hence the Product List for the Account XYZ but Territory B are also being listed in the Survey.

Resolution

This is the designed behaviour.

Keywords

product list, perfect store, survey, territory , KBA , LOD-CRM-PM-SLS , C4C Product Management - Sales , Problem

Product

SAP Cloud for Customer add-ins all versions