SAP Knowledge Base Article - Public

2788531 - You Receive an Information Message When Trying to Set up a Default Signature in My Email Settings: 'You Are Not Authorized to Change The Data'

Symptom

When trying to set up a default Signature in My Email Settings, you get the following Information Message:

'You are not authorized to change the data.'

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Logon to your tenant.
  2. Select your Profile Icon.
  3. Select Settings.
  4. Select My Email Settings.

You see the following Information Message:

'You are not authorized to change the data.'

Cause

The logged in User does not have any or no write access for Sales and Service Templates.

Resolution

To be able to make changes in My Email Settings, the User needs to have Write Access to at least one of the Templates views - Service or Sales Templates.

  1. Go to the Administration work centre.
  2. Go to the General Settings view.
  3. Either open the relevant Business Role and click 'View All' or select your user and click Edit -> Access Rights.
  4. In the facet Work Centers and Views, click Find and search for Template*.
  5. Add access to either the view: 'COD_SALES_WCF - Sales - COD_TEMPLATE_WCVIEW - Templates' and/ or the view 'COD_SEOD_AGENT_QUEUE_WCF  - Service  - COD_SEOD_TEMPLATE_WCVIEW - Templates'.
  6. Go to the Access Restrictions facet.
  7. Grant Write Access for your user.
  8. Save your changes.
  9. Log out and back in for the changes to reflect on your user.

Keywords

You are not authorized to change the data Service Sales Template My Email settings E-Mail setting , KBA , LOD-CRM-SRP , Service Request Processing , Problem

Product

SAP Cloud for Customer add-ins all versions