SAP Knowledge Base Article - Public

2788130 - Product And Quantity Fields Are Grayed Out Under Products Tab in Sales Quote

Symptom

You find Product and quantity fields are read only when you try to add new product under products tab in sales quote.

Environment

Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Sales Quote view.
  3. Open any sales quote.
  4. Go to Products tab.
  5. Click on Add button to add new product.
  6. Product and quantity fields are read only.

Cause

Sell standards products is not scoped under Product and service portfolio scoping element.

Resolution

Kindly follow the below steps to scope sell standard products:

  1. Go to the Business Configuration work center.
  2. Go to the Implementation Projects view.
  3. Select First implementation.
  4. Click on Edit Project scope.
  5. Go to third step Scoping.
  6. Expand Sales scoping element.
  7. Expand Product and Service Portfolio for Sales.
  8. Select Sell Standard Products.
  9. Click on Next button.
  10. Click on Accept Preselected Answer.
  11. Click on Finish button. 

Keywords

Product and quantity fields are grayed out , KBA , LOD-LE-CQP , Customer Quote Processing , LOD-LE-CQP-CO , Lean Sales Orders , Problem

Product

SAP Cloud for Customer add-ins all versions

Attachments

SellProducts_not_scoped.PNG