SAP Knowledge Base Article - Public

2787868 - Delegated manager unable to see users screen

Symptom

  • In Learning, Managers/Supervisors have in case of absence, the option to delegate to another user/supervisor.
  • So the employee’s requests can then be handled by the delegated supervisor.
  • While the delegated supervisor is delegating or to act on behalf of the Supervisor on the screen they click on a link for example to Learning Plan, the system brings you back to their own Learning Plan rather than the users.

Environment

  • SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

  1. Log on to Learning
  2. Under Links click on the "Delegators act on their behalf" and click on the user as per the screenshot below:
  3. act on behalf of.jpg
  4. On the Home page that is diaplayed, The User clicks on a link for example My Learning Plan Link
  5. But the system brings them back to their own Learning Plan rather than showing the users.

Cause

  • This is caused by the Systems page being customised and the link to Learning Plan page is a Direct Link.
  • Direct Links are not supported in delegate mode.

Resolution

  • This is expected behaviour.
  • When delegating as the User the following message is displayed at the top of the screen.
  • "Direct links are not supported in delegate mode"

See Also

 2398022 - How to enable delegate functionality in LMS

Keywords

 Direct links are not supported in delegate mode, manager, supervisor, proxy, , KBA , LOD-SF-LMS-ADM , Admin Tools , Problem

Product

SAP SuccessFactors Learning all versions