SAP Knowledge Base Article - Public

2787711 - Usage Analytics - Location View only displaying Countries

Symptom

Usage Analytics - Location Report does not display state-level data

***Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

1. Go to Admin Center > Usage Analytics > Locations

2. Notice that the entries under the Location Column is showing Countries of users accessing the instance except for USA which is displaying the state.

Cause

Expected Behavior

Resolution

Usage Analytics only supports State-Level reporting for USA.

For other countries, the volume count displayed is a sum of all users accessing the application regardless of where the user is specifically located within a country.

performance metrics.PNG

See Also

KBA 2355085 - Performance Metrics Portal/Usage Analytics - Browsers and Location features

PLS-4182

Keywords

Usage Analytics, Locations , KBA , LOD-SF-PLT-PMP , Performance Metrics Portal Issues , Problem

Product

SAP SuccessFactors HCM Core 1902