SAP Knowledge Base Article - Public

2787602 - Cannot navigate to LMS from BizX. "Loading...." message displayed

Symptom

When attempting to navigate from BizX to LMS, the user/admin sees the following message on screen. It's not possible to navigate past this screen.

loading.jpg

Environment

SAP SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

As a user:

  1. In BizX, from the dropdown menu select Learning.

    user learning.jpg
  2. Error is generated.

As an admin:

  1. In BizX, navigate to Admin Center and select Learning Administration


    admin learning.jpg
  2. Error is generated

Cause

Configuration issue within the integration settings either in BizX Provisioning or LMS

Resolution

When you run a HTTPWatch trace, you will notice that there is a %20 reference on the line when the message is displayed

httpwatch.jpg

The %20 indicates that there is a space after the company id. Once you can identify where this space is, remove it and then the integration should work.

Keywords

Loading, integration, BizX, LMS, %20, HTTPWatch, , KBA , LOD-SF-LMS-INT , LMS Integrations , Problem

Product

SAP SuccessFactors HCM Suite all versions ; SAP SuccessFactors Learning all versions