SAP Knowledge Base Article - Public

2786832 - Default Values are not Being Applied to Ticket Fields

Symptom

A ticket is created on the tenant via e-mail or another indirect channel, but the default values of fields are not being shown.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Create a ticket on the tenant using an indirect source (e-mail, phone, ...).
  2. Open the created ticket on the tenant.
  3. Find the default values of fields being blank.

Cause

Code List Restrictions only supports default values for data created manually on the tenant UI.

Resolution

This is the standard behavior of the system.

If you need this functionality urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center.

You can find more details about the services offered by Cloud Service Center . You can contact Cloud Service Center as follows:

  1. If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder
  2. If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of SAP Application Development site , choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page.

Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.

An alternative option may be to check the SAP Customer Influencer Site to submit an idea.

Keywords

Field; Code List Restriction; Default Value; SAP Cloud For Customer; Ticket; Indirect Creation; , KBA , LOD-LE-RC-CLR , Code List Restriction , How To

Product

SAP Cloud for Customer add-ins 1902