SAP Knowledge Base Article - Public

2785866 - E-mail Viewer Tab Is Not Visible

Symptom

You perform layout adaptation and add the e-mail Viewer tab to the E-Mail TI (Thing Inspector), however, the tab is not displayed.

Environment

SAP Cloud for Customer 1905 onward

Reproducing the Issue

  1. Go to the Activities work center.
  2. Go to the E-mails work view.
  3. Open the e-mail ID 123 (123 represents the ID).
  4. Click Adapt.
  5. Select Edit Master Layout option.
  6. Hover the mouse over the tabs location.
  7. Click Add Items and the Additional Tab pop-up will open.
  8. Select the E-mail Viewer and click Apply.
  9. End the Adaptation and open the E-Mail.

Result: The E-mail Viewer tab is not displayed.

Cause

There can be several reasons:

  • The E-mail Viewer tab is not supported in HTML5 UI --> it will only work with the Fiori UI.
  • The E-mail Viewer tab does not appear if the e-mail does not have HTML content available.
  • Only E-mails created and synchronized after the 1905 upgrade have displayable content stored.
  • Currently, this feature is only enabled for e-mails coming from Groupware and created via the Accounts WC.
  • This feature is currently not available on Internet Explorer but will be enabled for future release. Please use Google Chrome to see the e-mails until then. Please note SAP Support team cannot provide and exact date/release at this time.

Resolution

Please make sure that the e-mail you are viewing checks against the points in the Cause section.

E-Mails that do not fulfill that criteria will not display the E-Mail Viewer tab.

Keywords

E-mail Viewer, e-mail, Fiori UI, HTML5 , KBA , LOD-CRM-ACT , Activities , How To

Product

SAP Cloud for Customer add-ins all versions