An error has occurred.
Please return to the home page to continue accessing your account. If the error still appears, close the browser and re-start Onboarding. Error Time Stamp:YYYMMDDHHMMMS. Server: DC4ONB********* is received when finishing Orientation step for a candidate.
SAP SuccessFactors All Versions - Onboarding 1.0
Reproducing the Issue
Step 1:Login to the instance
Step 2:go to onboarding
Step 3: find the affected candidate
Step 4:Click on Finish, see the error is trigger
A PDF Form was deleted in the system (PDF Forms, Forms, Referenced Files Forms) after the form was generated for the candidate.
For Live Customers
Contact SAP SuccessFactors Cloud Product Support
Please reach out to SAP SuccessFactors Cloud Product Support in SAP One Support Launchpad via SAP Expert Chat or Support Incident. The deleted PDF form needs to be deleted In addition, follow the template when creating an incident and provide the necessary information below:
- Subject: KBA 2785810 - An application error occurred when completing Orientation Step. System.Exception: Database update failed. ---> System.Exception: Can't get PDF files. - Onboarding 1.0
- Component: LOD-SF-OBD-ADM
May we have your approval for accessing your system environment to continue request? (Reply with your confirmation and username to access, refer to KBA listed below)
With your approval, accessing your system environment you agree for the actions we will take below.
Actions for Support
Please see internal note for instructions.
PDF forms, Application error, Deleted PDF form , KBA , LOD-SF-OBD-SYS , System Performance, Usability, Errors, Security , Problem