SAP Knowledge Base Article - Public

2785800 - Customer Search Hyperlink Not Working

Symptom

You are using the Customer Search and although the results are being correctly displayed, the hyperlink to open them is not working.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Utilities work center.
  2. Open the Customer Search view.
  3. Search for any customer, for example, customer XYZ (XYZ represents the Customer ID).
  4. See that the on the results area, ID XYZ is shown, however, when you click on the ID hyperlink, nothing happens.

Cause

Customer XYZ is not replicated to Cloud for Customer.

Resolution

Utilities scenario works with integration to other systems.

The Customer Search is an online search and will bring the results based on an online service call, that shows all customers that match the criteria of the search in both Cloud for Customer and the integrated system. To open those customers, however, they need to be replicated to SAP Cloud for Customer.

Keywords

Utilities ; Customer Search ; Integration ; S/4 HANA ; SAP ERP ; hyperlink ; , KBA , LOD-CRM-IND-UTL , Utilities , How To

Product

SAP Cloud for Customer add-ins all versions