SAP Knowledge Base Article - Public

2785094 - Country Name Displays in Uppercase in Sales Quote Preview

Symptom

When preview of sales quote, account address country appears in uppercase even it is maintained in lower case in account

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Sales Work center
  2. Go to Sales Quote view
  3. Open Sales Quote id XYZ (Where XYZ represents for sales quote id)
  4. Select Action button
  5. Click on Preview

You see account address country in appearing in upper case in preview, even though it is maintained lower case in account address tab.

Cause

If account is not located in the same country as the seller (sales unit), the country and city in the address of account and ship to are printed in uppercase.

Resolution

This is an expected system behavior.

Keywords

Country in uppercase in preview. , KBA , LOD-LE-CQP , Customer Quote Processing , How To

Product

SAP Cloud for Customer add-ins all versions