When preview of sales quote, account address country appears in uppercase even it is maintained in lower case in account
SAP Cloud for Customer
Reproducing the Issue
Go to Sales Work center
- Go to Sales Quote view
- Open Sales Quote id XYZ (Where XYZ represents for sales quote id)
- Select Action button
- Click on Preview
You see account address country in appearing in upper case in preview, even though it is maintained lower case in account address tab.
If account is not located in the same country as the seller (sales unit), the country and city in the address of account and ship to are printed in uppercase.
This is an expected system behavior.
Country in uppercase in preview. , KBA , LOD-LE-CQP , Customer Quote Processing , How To