SAP Knowledge Base Article - Public

2784510 - You Cannot Delete Standard Lead Categories

Symptom

Within the Leads Actvitiy in the Business Configuration work center, the Delete button is greyed out for all standard Lead Categories.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Business Configuration work center.
  2. Select Open Activity List.
  3. Open the Leads activity.
  4. Maintain Categories.
  5. Select any of the standard categories (0001 for example)
  6. The Delete button is greyed out/ disabled.

Cause

It is the standard behaviour for the delete button to be disabled for standard Lead categories. Currently it is only possible to delete custom Lead categories.

Resolution

If you want the option to delete standard Lead categories, then this is a new feature request. Please post your idea on the Customer Influence site: https://influence.sap.com/SAPCloudforCustomer

See Also

Business Configuration, Maintain Categories, Leads, Delete

Keywords

KBA , LOD-CRM-LM , Lead Management , Problem

Product

SAP C4C ADDINS 1905 ; SAP Cloud for Customer add-ins 1902