SAP Knowledge Base Article - Public

2784448 - Cannot download Blank .CSV Template for Bulk Create Candidate in IE11 - Recruiting Management


Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

  • When you click on "Download Blank .CSV Template", the loading icon is displayed indefinitely.
  • This occurs when you launch the application in Internet Explorer.



  • SAP SuccessFactors Recruiting Management
  • Internet Explorer

Reproducing the Issue

  1. Navigate to Recruiting > Candidates
  2. Click on "Add Candidate - Bulk Create Candidates from .CSV File"
  3. Click on "Download Blank .CSV Template", then the page just keeps loading.


"Download Blank .CSV Template" does not work as expected in Internet Explorer.

This is a defect and the RCM Engineering team has been working on the fix.


  • As a workaround, please launch the page in Google Chrome and download the .CSV template.
  • The fix has been scheduled for b1905. Verification has been done for Chrome, Firefox, IE, Safari on Windows and Mac platform.


RCM-63517, Bulk Create Candidate, Download Blank .CSV Template , KBA , LOD-SF-RCM-CAP , Candidate Profiles , Problem


SAP SuccessFactors Recruiting all versions