SAP Knowledge Base Article - Public

2784329 - Excel Add-In Disabled

Symptom

Everytime you start or restart the Microsoft Excel the Cloud for Customer/Business ByDesign Add-In gets disabled.

Environment

  • SAP Cloud for Customer
  • Business ByDesign

Cause

Microsoft Office imposes strict time limits for add-ins and this includes 1000 ms for loading, 500 ms for folder switch and for shutdown. If the add-in exceeds this time limit, then Office disables the add-in.

Resolution

Enable the Add-in in the disabled items:

  1. Go to File menu and click on Option.
  2. Select Add-ins in the left menu.

    Excel_Options.jpg
  3. Now, on the drop-down select Disabled Items and click on Go button.
  4. Select the Add-in in the list and click on Enable.

    Excel_Options_Enable.jpg
     

If, after these steps the add-in is not showing in the ribbon, follow the next steps:

  1. Go to File menu and click on Option.
  2. Select Add-ins in the left menu.

    Excel_Options_COM.jpg
  3. Now, on the drop-down select COM Add-ins and click on Go button.
  4. Select the Add-in in the list and click on the check-box to enable it.

    Excel_Options_COM_2.jpg

 "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

See Also

FAQs – SAP Excel Add-in for C4C/ByD

Keywords

Excel Add-In; disabled; , KBA , SRD-CC-OIN-XL , Excel Integration , How To

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions