Job family and Job role fields don't show drop-down value in Signup form of Mentoring program
Job family and job role fields are configured as picklist fields but no drop-down values show up in the Signup form of Mentoring program
SuccessFactors BIZX: Mentoring program
Reproducing the Issue
Go to Families & Roles or Manage Job Profile Content via Admin Center-> could see roles and families defined there and the expectation is to see all families and roles in drop down under Mentoring program
Proxy as either Mentor or Mentee to access the signup form
Fill the required details and go to Signup form
No drop-down values show for Job Family and Job role fields.
The source of Job Family and Job role in Signup form for Mentoring program is NOT families & roles defined under Manage Job profile content. The source to gather this information is from the User Data File, reason being is because jobFamily and jobRole are configured as standard elements on the Data Model XML file.
Since the source of the data is from the User Data File, the jobFamily and jobRole fields need to be defined the Succession data model xml, via provisioning. If after configuration there is no data for the fields on the User Data File it will need to be added manually via Import Employees tool.
XML configuration of Job Family and Job Roles fields is as below:
<standard-element id="jobRole" required="false" matrix-filter="false">
<standard-element id="jobFamily" required="false" matrix-filter="false">
KBA , LOD-SF-MEN-ADM , Admin Center and Setttings , Problem