SAP Knowledge Base Article - Public

2783931 - Apply changes on User Setting page states "HTML Text entered is not Supported" error


When clicking on the Apply Changes button on the User Settings page, the page provides a validation error that states "HTML Text entered is not Supported". There have been no changes to the HTML in the User Login Panel.


SAP SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. Navigate to System Admin
  2. Go to Configuration
  3. Choose User Settings
  4. Click on Apply Changes button
  5. Error is thrown as long as the User Login Panel text has not been modified


Due to security updates, empty HTML tags are not permitted.


Any new LMS tenants created after b1905 will not face this error.

  1. Proceed to System Admin
  2. Go to Configuration
  3. Click on User Settings
  4. Go to the User Login Panel
  5. In the text of the panel, modify the <p></p> tags to have a space in between them.


<p><span class="InstructionalText">To sign in, enter your user ID and password in the space provided to the right and click the Sign In button.  If you have forgotten your user ID or password, links below the sign in box will assist you in recovering your credentials. If you do not have an ID and would like to register, please click the "New User?" link below the sign in box.</span></p><p> </p><p> </p>


html text entered is not supported user settings apply changes save error not change LRN-54920 , KBA , LOD-SF-LMS-IMP , Issue , Problem


SAP SuccessFactors Learning all versions