SAP Knowledge Base Article - Public

2783747 - Option to Create a Lead with Business Card Scanner Does Not Appear in Mobile App

Symptom

The Business Card Scanning functionality is configured but in the Mobile App, you can't see the Scan option for Leads.

Environment

SAP Cloud for Customer, Mobile App

Reproducing the Issue

  1. Go to the Sales Workcenter.
  2. Go to the Leads View.
  3. Press the 3 dots icon.

There is no option to scan a Business Card.

Cause

You need to press New and the Scan option appears in the next screen.

Resolution

  1. Go to Sales Workcenter.
  2. Go to Leads View.
  3. Press the 3 dots icon.
  4. Press New.
  5. Press Scan, or if this option is not visible, press the 3 dots icon and the Scan option should appear here.

Keywords

Business Card Scanner, Lead, New, Scan, Not Visible, Doesn't Appear, Create , KBA , AP-RC-MOB-UIF , Responsive UI , How To

Product

SAP Cloud for Customer add-ins all versions