SAP Knowledge Base Article - Public

2782451 - Crystal reports and .NET application crashes unexpectedly on Windows 10 build 1809 in ucrtbase.dll

Symptom

I have 2 users that are experiencing Crystal Reports 2016 crash on them in various workflows.

When I go into C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\logging there are no log files to report the crash.

If I go into the Event Viewer I only get the following:

Faulting application name: crw32.exe, version: 14.2.5.2618, time stamp: 0x5a1dcc75 Faulting module name: ucrtbase.dll, version: 10.0.17134.319, time stamp: 0xc1f0557a Exception code: 0xc0000409 Fault offset: 0x000a24cb Faulting process id: 0xa40 Faulting application start time: 0x01d4eadd70493f78 Faulting application path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe Faulting module path: C:\windows\System32\ucrtbase.dll Report Id: 4d9484f7-2a41-450f-b550-b392a2cfda2e Faulting package full name: Faulting package-relative application ID:

Environment

  • Crystal Reports 2016
  • Crystal Reports Developer, for Visual Studio ( confirmed with SP 24 )
  • Window 10 upgraded to version 1809

Reproducing the Issue

After upgrading to Window 10 version 1809 CR Designer, and other third party applications using CR for VS .NET now generates and error in:

C:\windows\System32\ucrtbase.dll

Resolution

Uninstall Crystal Reports Designer or Application and then re-install it.

Keywords

CR Designer application crash, ucrtbase.dll, cr for vs, .net , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

SAP Crystal Reports 2013 ; SAP Crystal Reports 2016