SAP Knowledge Base Article - Public

2782254 - Ticket Description Field Not Coming In Full Wide Screen

Symptom

In RUI screen ticket description field is coming only in half screen.

Environment

SAP Cloud For Customer

Reproducing the Issue

  • Open Ticket screen in open layout in HTML5.
  • Create a description KUT field in ticket with full wide screen.
  • Go to RUI, field width will only be in half screen.

Cause

In tickets RUI verticalFlowGrid layout is there and full width colSpan is ignored so it will not work for RUI.

Resolution

This is a limitation. This use case is currently not supported.

Keywords

RUI,Description,Wide Screen,Full Length , KBA , AP-RC-UIF-FLX , Page Layout & Key User Configuration , Problem

Product

SAP Cloud for Customer add-ins all versions