SAP Knowledge Base Article - Public

2781775 - Business rules are not getting triggered for Candidate Profile - Recruiting Management

Symptom

When a candidate makes a change or saves their profile the business rule associated to the candidate profile is not getting triggered. When the recruiter makes a change to the candidates profile the rules do get triggered.

Environment

SAP SuccessFactors Recruiting Management - All versions

  • Business Rules

Reproducing the Issue

  1. Access the Candidate Profile via External Career Site
  2. Take the action to trigger the rule
  3. You will notice the rule won't be triggered

Cause

Mobile Apply is being used.

Resolution

This is expected behavior. The system does not trigger business rules on Mobile apply screens for both External and new Internal Career Site powered by CSB. However, when a recruiter makes changes in a candidate profile and saves them, the rules are triggered in the web application, as it is a non-Mobile Apply screen.

An internal enhancement has already been submitted and will be deployed within 1911 release.

NOTE: Requests to follow enhancements in Recruiting Module are not support by Product Support team.

See Also

2515173 - Rules Engine in Recruiting Management - Recruiting Management

2540395 - How To Enable Recruiting Mobile Apply

Keywords

Recruiting Rules, Candidate Profile, manage rules, Success Factors, RCM, SF, Rule are not being triggered; , KBA , LOD-SF-RCM-RUL , Recruiting Rule Issues with MDF Platform , Problem

Product

SAP SuccessFactors Recruiting all versions