SAP Knowledge Base Article - Public

2781290 - Form Names are Missing on the DocuSign Page - ONB

Symptom

  • Can't see the Form Names during DocuSign
  • This Knowledge Base article explans why the form names are missing from the DocuSign page within SAP SuccessFactors Onboarding

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Log into On-boarding application
  2. Process any candidate in the New Employee Steps
  3. Complete all necessary panels
  4. Click to sign all required forms
  5. Notice the form names didn't appear on the left sign of DocuSign Page

See example:

kba#1.png

Cause

The current theme color is overriding the text of the forms.

Resolution

  • It seems the form names actually appear, but text is covered by the current white background color used in Theme Manager.
  • Change your current background to a different background color.

See Also

KB article 2537158 - User Assistance Documentation Link - Theme Manager

Keywords

White Background, Form Text, Missing, Color, DocuSign, Page, Signature, SF, Success Factors, OBD, ONB , KBA , LOD-SF-OBD-FRM , Forms, PDF, E-Verify and Compliance Forms etc. , Problem

Product

SAP SuccessFactors Onboarding all versions