SAP Knowledge Base Article - Public

2781062 - 'No data' when we try Enroll for Dependents

Symptom

When we try to enroll for dependents, we get 'No Data' in dropdown even if the dependent is added in dependent portlet.

OR

We do not find a dependent while enrolling for dependents, even if the dependent is added in dependent portlet.

Environment

Employee Central - Benefits.

Reproducing the Issue

Go to Employee's Benefit > Enroll now > Select Plan > Select Enrolling For > Select Coverage > Add Enroll Dependents > Click on Name dropdown > No Data found OR the dependent we want is not available in dropdown (even if we have added in dependent portlet).

Cause

The picklist assigned for relationShipType in Object Definition > Insurance Dependent Type (BenefitInsuranceEnrolleeType) should be same as the picklsit assigned for relationship-type field under Manage business configuration, personRelationshipInfo HRIS element.

Resolution

Kindly configure same picklist for relationShipType in Object Definition > Insurance Dependent Type and for relationship-type field under Manage business configuration, personRelationshipInfo HRIS element.

Keywords

No data, dependents, Enroll Dependents, Dependents name not appearing in dropdown

  , KBA , LOD-SF-EC-GBF , Global Benefits , Problem

Product

SAP SuccessFactors HCM Core all versions