SAP Knowledge Base Article - Public

2780681 - Recruiting Tab performance issue - Recruiting Management

Symptom

  • When going to Recruiting, the system takes about 5 minutes to load.
  • Get 'Gateway Time-Out' error while trying to access Recruiting.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to the instance
  2. Go to Recruiting tab
  3. It will take long to load, sometimes you will get 'Gateway Time-Out' error

Resolution

This case has been fixed by the Engineering team (RCM-62536), and this has a fix date for b1905 release, that will take place in May 10th, for Preview Instances, and June 7th, for Production Instances.

While they aren't deployed yet, they have already provided us a workaround:

When you are opening the Job Requisition summary page, sort the list by any other column that isn't Candidate column.

In case you can't open the Job Requisition list at all, wait until you get the Gateway Time-Out error. The Job Requisition list won't load, but that will give you the opportunity to change the sort to another column. Once you change the sort, the list will load. When you are sorting by Candidates, the slowness is performed.

Keywords

recruiting tab, recruiting performance, performance, recruiting landing page, job requisition summary page, listing page, long to load, time to load, slowness, recruiting slow. , KBA , LOD-SF-RCM , Recruiting Management , Problem

Product

SAP SuccessFactors Recruiting all versions